ForkcastHow can we help?
Common questions
How many scans do I get?
Every account starts with 5 free scans. Forkcast Pro includes 60 scans every 30 days. One scan covers all the pages of one menu. The allergen and diet flags, your profile, your history and the ranking are always free.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open Forkcast › Profile › Subscription › Manage subscription, or go to Settings › Apple ID › Subscriptions on your iPhone. Cancelling stops the next renewal and you keep Pro until the end of the period you've paid for. We can't cancel or refund a subscription for you; for refunds, use reportaproblem.apple.com.
I subscribed, but Forkcast says I'm on the free plan.
Open Forkcast › Profile › Subscription › Restore purchases while signed in to the Apple ID you subscribed with. If it still doesn't show Pro, email us with the date you subscribed.
The menu couldn't be read.
Hold the phone flat, fit the whole page in the frame, and use good light, then scan again. A scan where the menu itself couldn't be read still counts toward your allowance, because we had to try. A scan that fails because of a problem on our side doesn't count.
Can I trust the allergen and diet flags?
They go by what the menu says. Menus can't show cross-contact or hidden ingredients, so always confirm with the restaurant. Calories and macros are estimates, and Forkcast is not medical advice.
How do I delete my data?
Email mahmut@surreel.studio and ask us to delete your account's data. See the Privacy Policy for what we keep.
Contact
Surreel Studio
mahmut@surreel.studio